Clear policies, visible support
Shipping clarity
Estimates shown at checkout.
Care guidance
Leather and textile basics.
Safety note: Reinwear products are intended for hobby, sport, and creative use. Always follow safety guidelines.
Answers designed for quick decisions
If you are arriving from an ad, this section is built to help you understand the essentials in minutes: delivery, returns, sizing, and how to keep items in great condition.
Shipping & delivery
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Where do you ship from?
Orders are supported and handled from Brussels, Belgium. Product information highlights UK craftsmanship where applicable, and delivery estimates are shown at checkout based on destination and basket.
How long does delivery take?
Delivery time depends on your location and the items in your order. We display an estimated delivery window during checkout before you pay. If you have a date-sensitive event or project, contact support with your basket and destination and we will advise.
Do you offer tracking?
Yes, when tracking is available for your shipping method, you will receive a dispatch confirmation that includes tracking details. If you created an account, you can also review order status in your account area.
What does shipping cost?
Shipping costs are calculated at checkout based on destination, parcel weight, and service level. We keep the calculation transparent so you can decide before completing purchase.
Safety note: Reinwear products are intended for hobby, sport, and creative use. Always follow safety guidelines.
Returns & exchanges
Can I return an item if it does not fit or suit my project?
Yes, returns are supported with a clear process. To keep everything smooth, please keep items in original condition and packaging where possible. Contact support to start a return and we will provide the next steps for your location.
How do I start a return?
Use the Contact page and include your order email and the items you want to return. If you have an account, mention the order number. We will respond with return instructions and address details.
Do you offer exchanges?
Where stock allows, we can help you exchange sizes or variants. For the fastest outcome, we may recommend returning the original item and placing a new order for the correct size or color.
What if an item arrives damaged?
Contact us promptly via the Contact page with a short description and photos of the packaging and item. We will work with you to find an appropriate solution.
Sizing & fit
How do I choose glove sizes?
Check the product page sizing note and measure your hand where indicated (usually around the knuckles, excluding the thumb). If you are between sizes, choose based on your preference: a snug fit for rein contact, or slightly roomier for layering in colder weather.
Do bridles and straps have sizing guidance?
Yes. For equestrian equipment, product pages include a brief fit note and measurement pointers when relevant. If you are unsure, contact us with the item name and your current reference measurements (for example, cheekpiece length or noseband size).
Are craft materials color-accurate?
We aim for consistent, true-to-life photos, but screens can vary. Where it matters, product pages provide material notes (matte vs. sheen, warm vs. cool tone). For project-critical color matching, contact support and we will help you choose the closest option.
Can you recommend items for a specific discipline or technique?
Yes. Tell us your riding discipline (for example, trail riding or schooling) or your craft technique (for example, garment sewing or visible mending) and the materials you prefer. We will suggest options based on practical use and care.
Product care
Care guidance that keeps items looking fresh
We include care notes so you can make confident choices and keep gear and materials in good condition over time.
Basic leather care for bridles and straps
Wipe dirt and sweat after use, let leather dry naturally away from direct heat, then condition lightly as needed. Always follow any care instructions included with the product and test conditioners on a small area first.
Hardware and stitching checks
For riding gear, inspect buckles, rivets, and stitching regularly. Replace or repair items that show significant wear. This supports safety and helps your kit last longer.
Fabric prep for sewing and needlework
For many fabrics, pre-washing helps manage shrinkage and removes finishing residue. Check the product page notes for recommended wash temperature and drying method. If you are unsure, start with a gentle wash and air dry.
Reinwear products are intended for hobby, sport, and creative use. Always follow safety guidelines.
Practical, not preachy
Care notes are short and usable, designed for busy routines and fast-scroll browsing.
Account, privacy, and cookies
Do I need an account to shop?
You can browse the shop without an account. Creating an account is useful if you want to keep details in one place and receive updates about product drops and care tips.
What information is needed to create an account?
Account creation uses name, email, and password only. We do not require a phone number for registration. Learn more in our Privacy Policy.
How do cookie preferences work?
Essential cookies are always on. Analytics and marketing cookies only activate after you accept them. You can open the cookie panel at any time using the footer link āManage cookie preferencesā, then save your choices.
Where can I read about privacy and data use?
Please see our Privacy Policy for details about data collection, retention, cookie categories, and advertising disclosures, plus the rights available to users in the EEA and UK.
Ready to choose with confidence
Shop with clear sizing notes and care tips
Reinwear pairs premium materials with practical guidance. Browse equestrian gear and craft supplies with transparent delivery estimates and easy-to-find policy links.
Reinwear BV is based in Brussels, Belgium. See Privacy Policy for how we handle account and newsletter data.
Trust and transparency
Visible contact details and straightforward policies.
Sizing notes and care pointers for common questions.
Cookie controls with per-category preferences.
Clear delivery estimates shown at checkout.
