Terms of Service

Reinwear BV provides an e-commerce experience for browsing and purchasing premium products related to horseback riding (equestrian gear, tack, riding accessories, and apparel) and handicrafts (needlework, sewing, fabrics, threads, tools, and kits).

Product information is presented to support confident buying decisions, including practical notes on sizing, materials, and care. Availability, colors, and specifications may change over time.

You agree to use the website lawfully and in a way that does not infringe the rights of others or restrict their use of the site.

• You must not attempt to gain unauthorized access to the website, accounts, or systems.
• You must not scrape, harvest, or automatically collect data from the website without our written permission.
• You must not impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• You must not upload or transmit malicious code, or attempt to disrupt the security or performance of the website.
• If you create an account, you are responsible for keeping your password confidential and for activities performed under your account.

The website and its content, including text, product descriptions, graphics, photographs, layout, and branding elements, are owned by or licensed to Reinwear BV and are protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to access and use the website for your personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit the content without our prior written permission.

The website is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we make no warranties or representations of any kind, express or implied, regarding the website or its content.

• We do not warrant that the website will be uninterrupted, secure, or error-free.
• We do not warrant the accuracy, completeness, or reliability of content, including product information, images, and guidance.
• Any care or sizing guidance is general information and does not replace professional fitting, instruction, or manufacturer documentation where applicable.

To the fullest extent permitted by applicable Belgian law, Reinwear BV will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, arising out of or relating to your use of the website or products purchased through it.

Our total liability for direct damages arising out of or relating to the website, an order, or these Terms will not exceed the amount you paid to Reinwear BV for the specific order giving rise to the claim.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law (for example, liability for fraud or willful misconduct, where relevant).

You agree to indemnify and hold harmless Reinwear BV, its directors, employees, and contractors from and against claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or related to:

• Your breach of these Terms
• Your misuse of the website
• Your violation of any law or the rights of a third party

The website may contain links or references to third-party websites or services. We do not control those websites and are not responsible for their content, availability, or practices. Accessing third-party websites is at your own risk.

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal data and how cookie choices work.

These Terms are governed by the laws of Belgium, without regard to conflict of law rules. Subject to any mandatory consumer protection rules that apply to you, the courts of Brussels, Belgium will have jurisdiction over disputes arising out of or relating to these Terms or the website.

Before filing a formal complaint or starting legal proceedings, you agree to attempt to resolve the dispute informally by contacting us at [email protected] with a clear description of the issue. We will make a good-faith effort to respond within a reasonable timeframe.

If informal resolution does not work, disputes will be resolved in the courts specified in Section 10, unless a mandatory legal rule provides otherwise.

We may suspend or terminate your access to the website (including any account) if we reasonably believe you have violated these Terms, attempted to compromise security, or used the website in a way that may cause harm to other users or to Reinwear BV.

Termination does not affect rights or obligations that accrued before termination, including payment obligations for completed orders and any legal rights that by their nature continue.

We may update these Terms from time to time to reflect changes to the website, legal requirements, or our business practices. When we make material changes, we will provide notice on the homepage at least 14 days before the updated Terms take effect.

Your continued use of the website after the effective date of updated Terms constitutes acceptance of the updated Terms.